Is it just me or does good customer service seem to have fallen by the wayside these days?
Whether you're at Target, the grocery store or even a fast-food restaurant, it's almost as if there's a national contest to see who can be the rudest employee ever.
On that note, I feel like it's my responsibility to outline the key factors to providing excellent customer service...sarcasm included, free of charge.
-- Eye contact: When a customer comes up to the check-out counter, mumbling to him or her "Hi, how are you?", all the while avoiding eye contact isn't exactly what I would call friendly or welcoming.
No, that's what I would call "avoidant personality disorder". Please refer to the DSM IV - TR for more information, if you're so inclined...although I wouldn't be surprised to learn that you're already aware of this disorder.
Maybe a job in customer service was a poor choice, you think? Perhaps you'd feel more comfortable being a zoo keeper.
Apes and tigers aren't as judgmental as humans are. Sure, you'd have to deal with monkeys throwing their crap at you all day long and you probably stand a good chance of losing a finger or two to a hungry tiger...but eye contact will not be one of your concerns.
-- Helpfulness: That's part of your job, too, in case you weren't aware. Asking if I need help locating something and then saying, "Oh, I don't know where the powdered donuts are...I work in produce" is a serious WTF moment for me.
Why did you even bother to ask me if I needed your help in the first place? I mean, you can clearly see that I'm in the bread aisle so obviously I'm not looking for the romaine lettuce and tomatoes.
It's imperative that I know where you all moved the donuts to...do you not understand that?! My every bit of happiness depends on it.
It's the ONLY thing on this entire planet that makes my husband forget about sex.
-- Put on a happy face: In this day and age, consider yourself lucky that you still have a job. Does it really take much to put on a smile and act like you're enjoying your day?
Even if your boyfriend just broke up with you so he could date the town whore or your girlfriend of only 3 months announces she's pregnant with your best friend's baby, don't take it out on an innocent customer.
For God's sake, just put on a cheery face for the next 2 hours of your shift. Then you can go home and stuff an entire quart of ice cream down your throat, while you cry your heart and swear off dating for the rest of your life...or until the hottie at 7-11 offers to buy you a coke-flavored slurpee.
-- Show some professionalism: Seriously, this should be a given. When I ask for a gift receipt, responding with a low groan as if you're a panda bear in heat who can't find a mate, is not acceptable.
My goodness, it's just a receipt for crying out loud. It's not like I asked you to give me your first born child. God knows I have 4 of my own...I don't need one more...who more than likely inherited your hatred for all mankind.
-- No TMI allowed: I like hearing that your family enjoys a product that I'm trying for the first time. But after you scan my box of Morningstar sausage patties, I don't want to hear you say, "Oh, I wouldn't eat that if I were you. I ate some the other day and it gave me the worst explosive diarrhea I've ever had in my entire life!"
Just keep that little tid-bit of info to yourself, okay?
Is there anything I left out? Feel free to share...
OM and Ohms
1 day ago